This study examines the participation of civil society organizations in disaster and crisis management in northwest Syria, focusing on four key aspects: prior awareness, practical capacities, communication and information exchange, and organization and cooperation. It identifies the factors that shape individuals' abilities in a context characterized by vulnerability, particularly the limited role of official authorities and the increasingly prominent role of civil society organizations. These organizations have taken a leading role in awareness campaigns and training initiatives, often employing decentralized approaches to capacity-building and awareness-raising. These efforts are rooted in ethical and religious principles, in contrast to the traditional authoritative oversight typically provided by state institutions. The study further emphasizes the importance of clearly defined roles and shared responsibilities among various organizations, civil entities, and volunteer teams. It recommends the development of a centralized national framework for volunteerism principles in disaster and crisis situations, alongside the formation of a central committee with regional branches focused on volunteer services, coordination, training, and organizational support.